AYA’s Ubuntu - Talkin’ & Touching
•
Effective business
communication that
guides, limits, & heals.
Emotion
al expertise
instead of emotional
suppression!
Whomever tells the
best story win!
•
How you can both win
when the customer
isn’t right!
Business Tool-Set
Customer Relations | Conflict Resol
ution | Creating Healing Environments
I am because we are. We
are because I am!
AYA Educational Institute h
as developed a foundational
communication, conflict resolution and healin
g tool-set an
d
skill set that challenges communication patterns and
assumptions. It’s proven in various settings from couples to
corporations. Here we apply them to the myriad interactions
successful business requires.
Two Tracks:
In the first tracks, we’ll focus on the tools -
concepts,
structure, how and why they work
- the d
o’
s, do
n’t’s and the
exceptions. The second track focuses on practice for skill-
building using real-world scenarios taken from your business
experience, what you expect and what you want. The three
tool containers are:
The River of Touches
Feelings as Me
ssengers
Storytellin’ From Th
e Inside-Out
Each of these containers feature tools and nuan
ces that are
critical to their success. We’ll choose the most appropriate
tools and skills from each container. Participants usually
leave with options for success. One participant put it l
ike this:
“Baba,’ where I use to see walls, I know see doors.”
This is especially important during this time of COVID. Things
are not the same, and they never will be. We mus
t change.
Key is changing the way we c
ommunicate with each other.
